Return or exchange an item
- If you are not completely satisfied with your purchase, simply return the item to us in its original unused and unopened condition within 14 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
- Please note:
- Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
- We aim to send parcels within one working day, however, due to unforeseen circumstances beyond out control, this is not always possible.
- We reserve the right to use a differing parcel carrier where it will give a quicker or more secure service.
- All parcels are sent using a tracked and signed for service.